M A C Elys

Feben was amazing! She was so patient and had great product knowledge! Thanks for the great service!
Jun 9th, 2021

Bad customer service I went today trying to get a similar product to one I already own from a different brand, I knew I wouldnt find a perfect match but wanted something close enough. I was asking the sales lady for some advice, since thats what they are there for and I dont have a lot of knowledge about makeup. When trying to get the right colour and product she just wasnt bothered at all and kept giving me useless answers and ended up saying that was the only powder they did and when I showed I wasnt very sure about it just said it was up to me to buy it or not. I ended up leaving the shop empty handed as I thought the customer service was rubbish.
May 15th, 2021

I have booked a bridal make-up for today. I have had a lengthy chat about this w them over the phone as it is not possible to book via the website. I arrived to my appointment (organising my day around this!) and there was no trace of my appointment anywhere. Ehich was repeated to me about 5 times like it was my fault somehow?! The girls just stared at me absolutely bored and didnt care. You shouldnt offer a service like this if you cant understand the importance of it.... And the ONLY girl who is qualified to do this is off sick therefore there is nothing they could do apart from offering an 18yr old girl could do like a 30m thing instead whilst asking her if she would be comfortable doing a bridal make-up?! No thank you I wont be someone you practice on... now I have to beleive that they will actually call me if the girl comes back to work as she is the only person who could do this. Apparently you cant trust anyone, if it isnt an online booking it doesnt exist. Im extremly upset which is great considering this time of my life is soooo relaxing anyway... did not see this coming from such a big brand I use for 5yrs now...
Feb 23rd, 2020

Oct 5th, 2019

VERY POOR SERVICE. The sales lady was in such a rush that she gave me a darker tone and dropped the blusher to the floor. Fortunately the makeup survived but the service was clearly very unprofessional. Then, I booked an appointment and they booked me a slot for a different time. After detecting this error I called to confirm if the session was still on but unfortunately they never answered my call, they were clearly ignoring my calls as I also called from another phone and they answered.
Oct 3rd, 2019