Hillingdon Health Centre

I have been with this surgery for over 50 years. It used to be one of the best surgeries in the borough. Sadly it's on a downward spiral of being the worst. It seems to be one of the only ones now that you cannot call up and book a face to face appointment at your request without being interrogated. Instead they continue to insist on using only the Patches online system. I say shame on you HHC.
May 2nd, 2023

Unfortunately have to give this surgery a 1 star now as used to be great but although the staff are trying their best, it's extremely hard now to get an appointment as they only give you a 30 minute slot each morning at 8am to book one online. If you miss that then it's hard to get a slot! Didn't used to be like this but it's now not a good service.
Apr 28th, 2023

Head of the reception is extremely rude and arrogant towards the people. Michelle is very rude she needs to get some training she was very rude and sarcastic Im glad she is only receptionist imagin if she was GP OMG
Apr 27th, 2023

This is the best GP surgery I have been with. Reception staff is helpful and doctors are lovely people. Dr Mehta is an absolute star who is a very humble and kind person in addition being a competent doctor.
Mar 25th, 2023

Unfortunately most of my experiences of the centre have been bad. It is impossible to get an appointment through Patchs. You log in at 08:01 and it tells you to come back at 09:01 and then tells you to come back the next day! If you try to speak to the receptionist all you are told is to go on Patchs or phone the surgery in the morning for an emergency appointment. Only one receptionist has actually been helpful and managed to book me a telephone consultation for the following day, but when I asked for this service yesterday I was told by a different receptionist that she was unable to do it as she didnt have access to the next-day appointments..and then proceeded to constantly talk over me when I was trying to explain my situation. When I am fortunate enough to be able to see a nurse or doctor I am satisfied with the service, but why is it so painful to get an appointment in the first place? I feel like I have to exaggerate my symptoms to be taken seriously.
Mar 19th, 2023