Hayward Pharmacy

Staff are rude and it always takes forever to get anything. They are so disorganised here.
Dec 19th, 2022

Absolutely terible customer service and NO compassion whatsoever from the pharmacy staff, when trying to speak with them they scarcely even bother to look at you when talking, rude blunt responses. I feel sorry for the lady at the till who clearly is the only one with an ounce of humanity in that place.
Mar 9th, 2023

The pharmacy requested my prescription. When it did not arrive they did not inform me, and when I went to collect it they were rude and then repeatedly said that it was up to me to follow up the prescription, though I had no way if knowing it hadn't arrived. This was a prescription with damaging consequences if there is a break in medication. Their actions are medically negligent.
Jan 18th, 2023

Very helpful chemist. I've been a customer for more than 20 years - and always courteous and friendly. Also offered valuable advice.
Jan 9th, 2023

Disgustingggg and rude, unprofessional Pharmacy. This pharmacy needs to be closed downnnn. I went to this pharmacy Sunday afternoon around 17.15pm to collect all of mine and my families prescriptions. They first said delivery was not received, therefore I asked is there an alternative option the person serving me on the till said no and we cant change whats not prescribed I said ok, which he informed me to go to another pharmacy. I then said I would not make another pharmacy now and I had enough treatment for another day, when would be next delivery. I then get informed there will not be delivery on this specific lotion due to shortage everywhere, whilst the man on the till serving me the lady behind the counter, which I can only hear her voice not see her face, started speaking over us saying rather than wasting time talking go and find yourself another pharmacy, HOW RUDEEE. I got told at 17:25pm I Have to leave due to there is a urgent patient that has Cancer I said ok understandable but Im a patient to and Im heavily pregnant also my whole family has the same symptoms. The horrible, out of character lady had then closed all the switched off the lights on me whilst I was talking and said you have to leave, we are closing, all I was trying to understand how many lotions do I need to collect, on google the closing time is 17:30pm I said I still have 5mins, she closes the door on my face and locked up. I was so upset and angry with a lot of frustration, the fact they never even took into consideration that I am heavily pregnant. She actually told me to F**ck off coming from someone that has studied Medicine and is serving the vulnerable public, how shocking. I will be writing to Ombudsman about this, how disappointing. I also informed the police and I have a crime reference which will be stated on my ombudsman complaint.
Apr 18th, 2023