Kinleigh Folkard & Hayward Highgate Estate Agents

James is the best in the world. Great communication, always quick to respond even if not in the office and genuinely willing to deliver maximum value to customers. I trust KFH because of James.
Jan 30th, 2023

worst experience ever. We moved in the house in December and now we are 3 months in this house. We moved in, the boiler was leaking and the gas engineer who came after 2 months to fix it, he said that the pipes inside the boiler were not connected and that was dangerous. There is no shower fitting, they told us there is problem with the pressure of the water, but they didnt say we won't have a shower at all. So no shower. The tap in the bathroom was leaking, there was mould behind the toilet tank, the toilet was running all the time, the pipe in the bathroom was leaking. They solved these issues after 2 months after we were sending to them constantly emails. Now we have mice in the flat, 1st floor and the pest control said we will always have mice as there are holes in the walls that he cannot reach. We have been without cooker for 1 month now and they refuse to refund us or do anyhing to fix this issue. They removed the gas cooker and they brought an electric one after 3 weeks, but there is no fitting for an electric oven and this is the 4th week without a cooker. They refuse to pay and help us. They put automatic emails that they will comeb back to the office on 13th February but we have 13th March, how uselles? they don't even know what date we have.
Apr 1st, 2023

We have Samara in Highgate branch helping us to purchase our home in Highgate. Shes very professional and with us. Shes a good listener too and understand what we need in finding our place, rather than just a sale driven estate agent individual. Were so lucky to have her and her colleague. Also, our broker, Sawan, he helped us with getting a good rate at a difficult time. We have our mortgage offer issued within a day or two.
Mar 21st, 2023

The KFH highgate team were very responsive and supportive in guiding us through our home purchase. They bridged us with various expertise when we needed help, saved us pulling our hair out several times! In particular wed like to thank Euan for his professionalism and patience as he went out of his way to put us at ease every step of the journey with regular contact, hes an asset to the KFH team. A very positive experience end-to-end!
Feb 2nd, 2023

Samara Sylvester has been fantastic - friendly, helpful and excellent at managing the process along super-swiftly but without making it feel rushed. Weve felt in very safe hands - thank you!
Jan 31st, 2023