Ruby UK Ltd / Ruby Group

I contacted Ruby to order several custom planters for a large hedge install on a car port, the sales team are really helpful and the quality of the planters are to a very high standard. The customer service team ,in particular Tom and Nikki, were great to deal with when wanting to make some revisions to my spec and delivery logistics - first rate service and Ill be using them again in the future. Thanks to the team at Ruby
Apr 25th, 2023

Best customer service I have received! I ordered driveway gates and a separate closing strip (length of wood to cover gap when gates are closed). Gates arrived very quickly but there were problems with the courier where the closing strip repeatedly went missing. At all times Ruby were responsive and eager to help. Despite me asking for a refund (and receiving it) Ruby arranged for a different courier to deliver. In the end I got my closing strip because Ruby went the extra mile to make sure the customer was happy. Thanks in particular to Nikki. Well done.
Feb 21st, 2023

Great experience of this company, they went above and beyond to help sort out an issue I had with a product which, to be fair was 99% my own silly fault. Still they sorted it so well and have ended up with a LOT more custom from us! Love they have clearpay and love they are so good with answering the phones. I spoke to a lovely young woman who was trying to help me which makes all the difference. We have a medium garden to fence and a bin port to make in the near future. Ruby-groups range and payment abilities are going to make that possible, whilst also providing excellent quality - thank you SO much for making a difficult situation so much better for us
Feb 1st, 2023

Found Ruby as I was unable to find specific lengths of timber I needed for garden project anywhere else. Service was excellent with quick delivery. All wood was good quality and straight meaning very little wastage. Cost was reasonable and given superior quality it was excellent value. Thank you Ruby as you enabled me to build my vision!!! Would highly recommend.
Sep 13th, 2022

Easy to order ,Timbers came quickly. All good quality except one plank. Sent email to customer service they were very helpful and sent 2 replacements instead of one. This an excellent company and would Highly recommend. Many thanks
Aug 22nd, 2022