Farm Direct

I love Farm-Direct! I order quite randomly but mean to get a weekly delivery going. I have experience with the corporate competitors and there is no comparison; FD is by far more fresh, local, and offers more diverse produce. Boxes are cheaper than others and Oddbox- not even organic for the same price as FD boxes. I only had one instance of a wrong item in the box but they refunded me v.quickly so was happy with the customer service. Support local in favour of corporates in these challenging times for small businesses!
Mar 11th, 2023

We were customers of Hackney's Growing Communities for ages but due to a recent move it's unfortunately no longer feasible/convenient to pick up the veg box. So after a ton of research, we decided to try out Farm Direct as they have such a strong emphasis on British-grown produce. We've had two deliveries of the large organic veg box with extras added on so far- and so far everything has been great. Produce is fresh and in great shape, delivery is consistent. I really appreciate the ethos of the company and so far Robert has been super prompt with any queries/concerns.
Feb 22nd, 2023

Great produce and good delivery service.
Feb 3rd, 2023

Great offer, but delivery of it is not up to scratch. I didn't get what I ordered, I got different chicken, beef and pork to what I ordered. Fine if it's no longer available, but I would like to be refunded the difference in price, which they didn't do. The chicken was rotten on the day they delivered it. The delivery was so rushed, thrown at me and the man ran away, leaving me with their package box and chilling blocks, which I don't want. I called him back and he seemed annoyed by this. He took his box back, I didn't notice he left the chilling blocks. I gave them a second chance, but it was just the same again. Such a shame as their website does everything I want, I can see which farmer the food comes from and where they're located so I can reduce food miles. It's a great selection with rare breeds, game, pullet eggs, things you can get in most shops. But can't be trusted on freshness, price or delivery.
Feb 14th, 2023

It has been almost two years without ordering with Farm Direct. I am unimpressed to see there had been no improvement since my last experiences i.e., lots of missing items that we discover only when the order is delivered, unreliable delivery service, unwanted replacements etc. I receive a text notification at 10.30am as my order will be late. Thats fine. I am working at home the entire day. Nobody rang the door. At 4pm, I go downstairs and find my order in the bike/pushchair area of the hallway in the building of flats. Thats quite dirty to leave it on the floor in a dirty wet area because some veggies are not packed. But also dairy products and fresh meat were left here for how long without cold chain?? Thats left in the middle of an open hallway where we have all neighbours, delivery guys, postman etc. going in and out. Anyone could have taken my food. One item is indeed missing. It was another extremely underwhelming experience with Farm Direct.
Nov 21st, 2022