Hazlemere Window Co Ltd

Jan 26th, 2023

Would recommend Hazelmere Windows without any hesitation. From initial contact the service was both professional and responsive. Sean was our conservatory design consultant, he helped us to overcome barriers in our development that had hindered us in progressing forward for many years and made our dreams become a reality. Sean went above and beyond, nothing was too much trouble and he really listened and planned things to our liking before we even had to mention it.
Dec 23rd, 2022

Critical: Professionalism, Responsiveness
Dec 20th, 2022

Positive: Professionalism, Punctuality, Responsiveness
Nov 7th, 2022

Hazlemere breached the terms of their own contract in an attempt to replace a 850 option window cill option with the cheapest MDF. Tried to claim it "was discussed" as a means to justify, when of course it wasn't. Failed to follow a clear process to sign-off such a change via a written and signed contract variation notice. Dealing with the MD exposed fundamental limitations when dealing with a family run company - lack of integrity, accountability and desire to escape from a badly mishandled situation to leave me with a half-baked product. The only creativity is in managing the on-line profile including removing factual TrustPilot reviews that don't work in their favour. Always expect a difficult situation when dealing with these types of commodity sell companies, but Hazlemere are the worst by a big distance. Response To Owner : Yes, please call me to explain why you didn't follow your own contract T&Cs to remove a 850 option that was listed on the original contract. Your MD wasn't willing to confirm that at the time. Also, a trustpilot review was posted w/o 3rd October confirming that you operate hard-sell techniques and were incompetent when handling general queries. That review quickly disappeared, which I believe you would have managed. Service: General door repair
Dec 3rd, 2022