Spin Master Toys UK Ltd

Faulty orbeez footspar at Xmas then was told they no longer make them pick something else so I did waited a month nothing so emailed again pick something else when it arrived it was the cheaper version of the game which was half the price of original product my child is very disappointed
Feb 21st, 2023

BEST. CUSTOMER. SERVICE. EVER! We had a broken part which was broken by my daughter's friend (accidental damage so not their fault). I was expecting to have to buy a replacement part; instead they sent out a brand new toy. Free. Amazing customer service and worth more than the five stars I can give on here!
Feb 16th, 2023

1 star is more than they deserve. Like many of the reviews, our son received some Meccano as a Christmas present from a relative. A integral plastic part snapped and we asked how we can get a replacement piece and we're happy to buy it. Sadly the only way to get a spare is to buy the whole kit again. This is beyond wasteful given. Needless to say we will never purchase any spin master products in the future and wouldn't recommend them as a company. LEGO on the other hand are an absolute delight and have spares available. Buy LEGO instead.
Dec 18th, 2022

Striked my eBay account even they dont even see the item
Dec 15th, 2022

I am absolutely disgusted and disappointed in the quality of Gabbys dolls house, the figure sets and the rooms. I expected better quality for amount of money you are charging for this Toy. Here is a list of problems - 1. The house its self is extremely flimsy and the doors on the front of the house do not stay open. 2. The figures from the sets do not stand up 3. The lift inside the house is very stiff and you have to put quite a lot of force into moving it up and down. My daughter needs help to this and cannot do it on her own. Even when I help her out I still struggle to move it up and down my self. When you eventually managed to get the lift to move it makes the rest of the house shake and all the accessories fall down. How is that ok? 4. The actually room sets dont clip in or stay in properly. 5. The pictures that go at the back of the rooms (in the windows) do not stay in and keep falling off. These are important details to a small Child. The fact that the figures dont stand up and the doors keep closing and the lift not working has really ruined the imagination experience for my daughter. These are all basic things you would expect from a toy like this. It has been a extremely disappointing playing experience for my daughter. Its not just one problem its multiple problems.
Dec 9th, 2022