Powerbiking Ltd

I stopped in at Powerbiking today to buy a part for my bike and as I approached the counter upstairs the lady behind it looked at me and just lazily raised her eyebrows slightly. No "hello" or "good afternoon". No big deal - not everyone is a candidate for a Personality of the Year Award. I said hello and told her the part I was looking for. She said I needed to speak to the person who sits next to her, who would be back soon. Five minutes later, an employee walked past the counter, said something to me (which I did not hear because I still had earplugs in from my ride over) and walked off. Five more minutes passed and I politely asked the lady at the desk if that had been the man I needed to speak to. "He told you that he would be back in a minute, didn't he?", she replied rudely. Not acceptable - I had gone there to buy a motorcycle part, not to receive attitude from a rude employee. Five more minutes passed, during which time another man came and sat down in the missing man's seat and started tapping on his computer. He asked the lady what I was waiting for. She told him but he just went on typing. Another five minutes passed and the missing man returned, only to start up a conversation with another customer, further ignoring me. By then 15 minutes had passed and my patience had expired, so I left. In an imaginary world in which a shop sold a unique product and it were the only shop in existence that sold the product, it would be understandable for the shop to believe that it could get away with being rude to customers and providing service which is noteworthy due to its extreme deficiency. A lot of motorcycle shops used to be like this, acting as if the customers were a nuisance to be put up with. However, in a world in which anyone can now order anything online, often at cheaper prices than buying locally, this attitude towards customers and their money makes no sense at all. Powerbiking lost the sale of the item to me today and it has lost all of my future business that they would have had from me. I also run a motorcycle-related business and I treat customers properly because I want them to come back and spend more money with me, and I want them to recommend their friends to me too. Doing otherwise just makes no sense at all, especially in this day and age!
May 2nd, 2023

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They know their stuff
Mar 24th, 2023