Connells Estate Agents

We had a similar experience as several others who have left negative feedback. We were misled and lied to about a house they were selling. Wasted well over a year with these guys and got nothing but lies and false promises. Like others have stated, we had to chase for updates and they very rarely called back. Our case was managed by their then branch manager, Arif, who was a complete joke. When others took over our purchase they were no better. In the end, we lost our buyer and after over a year with these guys the sale collapsed due to their incompetence and lies. We did contact their head office and made an official complaint but they failed to follow it up. I would avoid this branch of Connells if you can....its agents like these that give estate agents the bad reputation they are universally known for. Check out their reviews on trust pilot. That will give you a taste of what this company is really like.
Apr 28th, 2023

were very helpful in obtaining a quick viewing of a property that had only just came onto their books, I was running late but they kept the appointment open without any issue, Jay in particular was knowledgeable about the property and took care to ensure I had all the relevant info available to inform my decision on making an offer.... Fingers Crossed... Thank You Connells...
Apr 10th, 2023

Natasha did an amazing job and got us the right mortgage for our first house. Impressed with the service and communication throughout the process
Apr 9th, 2023

Jay has been phenomenal throughout the entire process of helping me purchase my first home. She has been so attentive to every detail and has kept me informed on every step throughout the process. I would like to add, everyone that I have met in Connells have been so kind and helpful. I would highly recommend the Connells team High Wycombe.
Apr 6th, 2023

Extremely disappointed with the Connells High Wycombe branch. I put my property on the market early January and have recently taken it off. They tie you in to a 26 week contract and make zero effort to communicate anything with you. There are similar properties at a similar price that were selling and connells exuses all the time was the price. I dropped the price 30k over 3 months. Whilst I understand the market is challenging and property has reduced I expected better communication and atleast 1 viewer on my property. When calling the office to speak with someone conveniently they were always busy, you would leave a vociemail and send an email without a reply and would then have to chase a call back. I would have to wait 2 working days to speak to the branch manager about my concerns and when that day came no call was made to me. I called to chase to speak with the branch manager and was told he was on conference calls and was busy. I an hour later get a call back from their admin lady (in fairness she is the only one I have a positive word to say about) telling me they would be happy to take my property off the market at my request. The manager couldn't even call me back to discuss. Clearly they have no interest in selling the properties they have had listed for a while but instead more concerned about getting new clients properties on their books to tie them in to a 6 month contract to later disappoint them. I would suggest avoiding this company at all costs if you want any work or any communication. Its been an awful experience from start to finish and I wish I had done better research then to instruct them.
Apr 26th, 2023