The Perfume Shop Ltd

Amazing company to deal with .. friendly staff and best offers which can't be found any where in market ..
Mar 29th, 2023

Mar 6th, 2023

I purchased several bottles of my favourite perfume on line , but unfortunately one had a faulty top and leaked. After contacting their customer services and sending photos, I was told to return for refund, but given no assurance I would receive the postal costs. . Its not feasible to go to the nearest store, a 40+ mile round trip. After packing the leaking bottle as best I could, but cant prevent further leakage. I went to the post office where I was advised that they would not accept perfume . Back on line to ask for advice, I was told DPD would collect. However, DPD advise me they dont accept perfume. Back to the on line services, only to be told to send it back by DPD collection. Not happy being so messed about. Asked for the contact details of their MD to complain directly, only to be told details not given out. I know she is Gill Smith - why is she hiding ? Why cant they just refund like any decent company ? Footnote: 14 emails backwards and forwards (and this review) i eventually I received a further email offering to simply replace the item without having to return the faulty bottle. Job done at last !
Jul 30th, 2022

Nice work place.
Apr 29th, 2022

Jul 23rd, 2021