Dreams Head Office

Feb 26th, 2023

I ordered a mattress from dreams and paid extra to have it delivered in the afternoon. Two days before delivery I received a text saying delivery was between 1.30pm and 3.30pm and this slot could not be changed. This slot was perfect as I slotted it round my work .On the delivery day at 7.30 am I received a text saying due to a cancellation my delivery slot was now 11.30am to 1.30pm.I immediately rung the driver up and said I was not available and I had paid for the 1.30 to 3.30 slot .The driver rudely said that due to duty of care he was not working in the heat past 12 noon and if I wasn't going to be in he would leave the mattress outside !!!!!.After a heated discussion he comprised delivering at 12.30 which meant I had to leave work earlier just so he wouldnt dump the mattress . When they arrived at my house they were not happy at having to deliver at that time and then refused to take the mattress up stairs despite paying to have it delivered to a room of my choice .I am in my 60's and could not manage the mattress on my own but they didn't care less and left .I had to get family round to get the mattress upstairs .I will never use Dreams again and urge everyone reading this to do the same
Aug 27th, 2022

No good company deal with they said I am brocken my bed
Aug 7th, 2022

Worst most rude company you can deal with! Avoid dont deal to them, they will not give you dreams simply Nightmares in my opinion. Bought products from them and they have washed there hands of the sale saying its supplied by another company so they are no interested in helping. I went to a dreams showroom and paid dreams but they dont care! Avoid!!!
Jul 2nd, 2022

Do not trust them at all. Crooked from the top down.
May 24th, 2022