HSBC Bank plc

I would like to thank miss Arooj for her professional service for every time I visited high wycombe branch. I am sure that Arooj have changed my dissatisfaction about the service declining and not looking at the well being of their customer during the last 5 years. I hope that all the team members recognise a great service from Arooj.
Mar 20th, 2023

How many times does someone need to go into High Wycombe paying 15 a round trip, only to find unexpectedly closure since the closure of Beaconsfield, I have gone in 3 times only to find it temporarily closed twice
Dec 28th, 2022

Terrible customer service. Closing down local branches doesn't help. They seem to have lost all information regarding my daughters application for a children's account and failed to send the telephone security number for my son so he can't use online banking services. Wait times are ridiculous on the phone and the staff when you get through are unable to help or even put you through to someone who can. very frustrating.
Oct 17th, 2022

Please dont go in. If you can sort everythig on line because you will not find a soul to help you here. Noone to sort out a problem or query. Wasted 1 hr just to pay money in in so called self service and it didnt work as both machines had issues and no staff to sort it out.
Sep 6th, 2022

Unbelievably rude and unhelpful staff. I wanted to withdraw a large sum of cash, staff refused to help and told me to use the ATM but the only cash withdrawal machine working inside allowed max 300. The staff argued with me that it allowed 500 withdrawals without even checking the machine and even commented whilst laughing rudely its most likely because you dont even have enough money in your account to withdraw that much. HSBC you need to raise your standards or retrain your staff because that is no way to speak to a customer.
Aug 19th, 2022