Hencotes Dental Practice

I don't know if they've had new staff come in having read the prior reviews however having just started coming to this dentist I have found the reception team to be lovely, friendly and helpful. Not one of them has ever been rude at all. Not to me at least. The dentist I seen is compassionate and efficient and I've had no issues with them at all. In fact I would absolutely recommend this dentist to anyone. The only downside is trying to get parked anywhere nearby. If you're lucky you can get a disc zone space in the town centre a 5min walk away but I would definitely allow extra time to find parking and get there. Also if you have a pram the treatment rooms are upstairs which can be tricky but this aside, definitely a great dentist
Mar 5th, 2023

I can only comment on the receptionist. When I phoned on Friday afternoon, the phone was answered almost immediately, but I was then told I would be on hold. I had read the reviews and feared the worst. However I wanted to persist as I had read that it was still taking NHS patients and I was looking for a place for a family member. When the lady came on the phone, she was polite and informed. She listened to me; unfortunately the practice could not help but she went the extra mile and told me of another practice to try. Amazingly they still had space!
Feb 11th, 2023

Fully understand the bad reviews. Ignorant reception staff to the point of plain rudeness. The female Dentist is short in temper and very unprofessional. Rob is the complete opposite. He spends time explaining each procedure and works efficiently and professionally. If he leaves then so will I.
Jan 28th, 2023

Absolutely shocking. Waited for months and months for an appointment and they keep cancelling. Was meant to be there tomorrow and they said me and my partner had cancelled past appointments- they ring us everytime to cancel ! Going to rip my hair out xx
Jan 28th, 2023

I would recommend treatment, first class
Jan 27th, 2023