HSBC

Good service.
Mar 9th, 2023

Jan 7th, 2023

Utterly appaling customer handling. So apparently HSBC bank Hexham feels entitled to interrogate you in a separate room (like police would do with a suspect, using intimidating tactics) about your spending intent if you want to withdraw more than 1000 from your account and refuse to do the payout if you don't disclose what you intend to do with your own money?? I had a right go at them yesterday and had to threaten to call the police, BBC, Hexham Courant and broadcast live to social media before they gave up. Who the flamingo do they think they are to even ask. It's MY money and I don't owe them any explanation as to what I intend to do with it. It's outright patronising and I don't care how much they claim it's their policy... I asked them to show me where I signed that I agree to disclose my spending intentions to them. They could not produce relevant evidence but still insisted that's how they do it to protect me from fraud. Are they taking the pss here... how is there any fraud involved in withdrawing cash that I legally own and that sits in my bank account? Also, as an adult of 55 yrs I do not need their patronising protection efforts. I can do whatever I like with my cash... if I withdraw it to go outside and set light to it or bin it, my choice. None of their business. Now I told them to put a note on my account to not ever ask me again because I will never disclose to them what I do with my cash. I've been a customer with them for over 10 yrs and am known personally by the staff, still they kept repeatedly asking for id and my bank card to verify its me. In the end I won the argument and left the bank with my cash in my pocket, undisclosed spending purpose. This is starting to become a right big brother watch but I'm not having any of this bs.
Jun 26th, 2022

I was surprised at just how unhelpful they are prepared to be, needs a total rethink, worse than a waste of time going if you leave this branch upset
Sep 24th, 2021

I'd give less if possible.
May 17th, 2021