CoLaz Advanced Aesthetics Clinic

Beware of permanent facial scarring! I paid over 300 for a special package of three sessions of "Dr Pen" for the face and neck at the beauty clinic in Hounslow Great west road.. The first red flag for me was during my first session with the manageress at the clinic... From the start, it was all very rushed and unprofessional; within a couple or so minutes into the treatment, I was informed my forehead was bleeding more than it should, however I was reassured everything was fine, and treatment continued. Second red flag was she only took ten minutes altogether on my face and neck, only covering some parts of my face and neck. I questioned why some parts to my face and neck were left untouched, to which she responded with "I did treat all the face and neck" I then politely asked why the session lasted only ten minutes to which she responded with "Well that's all the time you needed" even though I pinpointed clearly areas that evidently had not been touched after looking in the mirror, she refused to acknowledge this. Third red flag was only within a few days after the treatment, when swelling had slightly subsided, pitted scarring was visible all over my forehead, specifically in one region with three fat rounded needle punctured track marks that stood out the most, side by side in a row, to my horror I was disfigured and cheated out of my money. The same day upon noticing this, I phoned in and asked to be seen. When I was seen eventually seen by the manageress, she took me into a private room and sat me down. I shared my concerns with her and this is where the gaslighting began, saying that she could see nothing wrong with my skin and that these were "enlarged pores." She was rude all the while I was polite and respectful throughout the conversation, and was close to tears while being gaslit, and mocked by her stance, tone of voice and her choice of words. Fourth red flag was when I asked her for a full refund I was refused straightaway. I then politely asked for a partial refund and I was yet again refused even though my two other sessions were paid for in advance. Fifth red flag was when she was reassuring me to continue with another session of Dr Pen with her, I asked politely (Knowing full well I wasn't going back to finish my treatment with her) if I could see her that she's qualified officially in treating people with the needle device ( Dr Pen) to which she responded "if you want to see my papers, you'll have to go through your solicitors for that" Her tone was passive aggressive with an untouchable demeanor. Sixth red flag is advertising free Microdermabrasion treatments within the clinic under the requirement that you have to post a good review on their services. You'll see their leaflets at reception if any are left. So if you see good reviews, don't let that fool you. I don't care to use any of their other beauty treatments that were offered to me as an alternative, yes I have lost my money but learnt a valuable lesson. I've warned you, don't make the same mistake as I have!
Apr 13th, 2023

Nice staff , but not best results
Apr 9th, 2023

Excellent staff
Mar 19th, 2023

The service I received was excellent. The receptionist was pleasant and was able to break down all the prices and treatments. And when I did have my treatment, my beauty therapist was really professional and broke down the pros of the treatment and what to expect and so far, it has been amazing.
Mar 11th, 2023

I opted for the full body laser including face over 10 sessions as part of a boxing day offer! As someone who can be quite apprehensive, Shahida at Colaz in Hounslow made me feel so comfortable right from the start with her friendly and professional nature and constant reassurance throughout the whole process. After just two sessions, awaiting my third at the end of this week, I am so impressed with the results as the hair growth has reduced and at the convenience of not having to shave every few days. Highly recommend. Mariam Service: Laser hair removal
Mar 6th, 2023