Fusion Lifestyle

THIEVES!!! My partner and I moved to the area a year ago. We started going to this sports center and a couple of months ago we decided to cancel the subscription since we had many things to do at home, but we intended to return. I had to pay a monthly fee the day I canceled it, which I didn't care about. My surprise was when a few days later, they took the monthly fee from my bank account again. Both me and my partner have called, sent emails and even gone to the center. They have ignored me, they have told us that they would give us the money, but it never arrives. My partner has been ignored again. I have seen that we are not the first, that this company is dedicated to stealing money from its clients and then does not want to return it. We are all suffering from an economic crisis, and these shameless believe that they can play with people's lives and money. I'm sure 57 is nothing to them. For me it means that me and my partner can eat a whole week. It disgusts me that there are people like that in the world. If you don't pay, they don't take long to call you, put you on lists of delinquents, etc... We will not return to this center ever again. It's a shame since it's the closest to our new house. This company has sports centers throughout the country. I hope my message helps people to decide and go to other centers, because the only thing they do here is steal. FUSION LIFESTYLE. WHAT A DISGUSTING COMPANY. THE WEALD CENTRE, CRANBROOK
Apr 15th, 2023

It's lockdown now!
Oct 12th, 2020

Used this gym for about 8 weeks before travelling abroad in December and have to say it could not have been better. Lovely helpful staff - and so friendly. Great equipment, great showers , lots of space and an absolute breath of fresh air after years of a dreadful Fusion gym in Street. Big thank you to the team :)
Jun 26th, 2020

Family changing area is chaotic and often dirty. Parents are often rude, leave kit in cubicles and complain if you change with their kit in there. Instructors are mainly good. Few are absolute stars. I had more than one complaint that was never followed up. Negative reviews are removed from page. Avoid.
Feb 7th, 2020

Terrible management. Forcing members to pay 10 whilst they are closed (due to COVID) other wise the price of membership will be hiked up when they reopen. You should be ashamed - people are struggling to pay bills as it is with the lockdown. I don't want to hear about how the gym is a non-profit organisation, when hounslow council is one of wealthiest in London.
Sep 6th, 2019