GEUK

They pick up the phone quickly but cannot answer questions. I kept getting really high bills for 1 person living in a home, my bills were in excess of 500 with the latest at 700. I knew something was wrong. I had my boiler checked 4 times and nothing was wrong. In the end I went on holiday for 2 weeks and everything was switched off in the house. I asked them for my usage during that time, and they could only give me electricity, which came to 125. I complained and said noone was in the house. Anyway, after no answers, I am switching company because the rip you off. Yes they will answer calls but they give you no answers and fob you off all the time. Please check your bills with these people. I probably wont get a refund but I get out and use another supplier. I am shocked at how much money they have taken from me. I am shocked that they cannot answer me when I ask them a simple question, as to what my usage was when i was away and gas and electricity was off, all they could tell me was a bill of 125 for 10 days of me being away in holiday. That was just for electricity. HOW??? Stay away from this company. Huge rip off.
Apr 3rd, 2023

Great friendly and efficient service, highly recommend.
Feb 16th, 2023

The two stars are for their green energy and mission. If it wasn't for that I'd rate 0. We really wanted to find an ethical and green company and these guys came up trumps. But, as with other reviews, their billing is a nightmare. We paid our bills in full every month for 12 months, for the last 3 or so of those the bills looked low, we chased to see if anything was wrong not wanting to get into debt, many emails later I wake up one morning to a 1500 direct debit being taken from my account as they decided they'd been reading our smart meter wrong for the best part of a year. To their credit they put the money back, but now we are plunged into debt, on a repayment plan which makes our bills much higher than they would be, and gives a debt we should never have been in. Absolutely rubbish, and such a shame we've been put in this position when just trying to do our bit for the planet!
Dec 20th, 2022

Great service. Wouldn't go anywhere else now. Keep up the good work. Update Changing to a 1 star review... changed my meter to a smart meter which is tripping the whole house. Have refused to come out and fix it and told me it is my problem. I now have to pay 300 for a new meter and electrician to fix their shoddy work. Appalling customer services. I will be leaving as soon as I can and will not be paying any outstanding amount to recoup my costs.
Sep 26th, 2022

Create green electricity and gas. Charge a fair price. Buy energy ahead to secure good prices. Customer service always very responsive and helpful.
Aug 3rd, 2022