The Snug Bar Hertford

Lovely atmosphere
Mar 31st, 2023

Jan 24th, 2023

Lovely atmosphere great food
Oct 26th, 2022

I went to this place just after it refurbed and opened as Vintage cheese and wine bar. We were really excited to go, but our experience was utterly disappointing. The venue was so cold that I kept my coat on throughout the entire time there. Two of the cheeses ordered they did not have, and the waiter was not able to recommend a suitable alternative, nor suggest a suitable wine. The shared platter arrived missing chutneys (taking a further 20 minutes to arrive) and only 4 very small slices of cheese in total for the 4 of us to share - really the waiter should have suggested we order more. When we ordered wine following our cocktails, the first 2 wines selected were out of stock and it took a full 30mins from ordering for the wine to arrive. It was not a busy night and only 10days after opening so to not be in stock with cheese and wine is bizarre. Finally, the toilets were grim - ancient brown stained bowls. Surely if you are refurbing and rebranding a good deep clean should be on the to do list. I contacted the Vintage team to say I was disappointed and would like to give them feedback rather than a public review, but heard nothing. Poor actual service in the venue, and poor follow up customer service. Wont be going back in light of the other excellent cocktail/tapas/wine/oyster places that have opened up recently.
Feb 10th, 2023

Jul 8th, 2022