Outpatient Pharmacy, King's College Hospital NHS Trust

Horrible queues. Waiting time at least an our to get the prescription and then another hour to get the medication. Dreadful
May 1st, 2023

After a couple of years without using this pharmacy, I went there today, and staff and security were friendly and professional but the system despite being terrible didn't improve at all . Now, you get a message to collect your meds but isn't accurate as when I went in to collect was no one at the counter. They called 3 ppl at same time despite being only one person serving. So I had to wait again. The facilities are completely not fir for purpose as you see inpatients from the hospital wearing robes, parents with babies , disable people waiting some outside in cold as the shipping container doesn't fit everyone . The ramp it's massive and awkward. Not even sure how it passed the H & S risk assessment. The staff are nice and cosy inside and patients and other clients are outside in terrible conditions. I didn't even ask if they have toilets for people that are waiting for ages . ..but wouldn't be surprised if they don't due to their careless and selfish approach to their clients. They can go away with it because the meds prescribed at Hospital can only be collected from them , otherwise if people could go somewhere else ,they would not have those conditions for sure. They are taking advantage of a necessity but hopefully things will change one day .
Apr 25th, 2023

Staff really kind and helpful. Bearing in mind that most people visiting this pharmacy because they left hospital and are either very weak or sick , the seating area outside, in the container could do with some "love". It smelled really bad in there, and the 15 minutes waiting were because of the smell , almost unbearable. I don't know if the container is open at night.....and anything goes. But it would make it a happier experience for everyone with some positive attention
Apr 16th, 2023

I was concerned about using this pharmacy given the reviews but actually had a good experience. Went in my lunch hour on Monday after A&E had told me on Sunday evening that they'd sent a prescription. Was unsure whether it would have arrived reliably but all was fine. I waited 5-10 minutes in a short queue outside to get to the counter and explain what I was expecting. The pharmacist found the record, I paid, and was told the estimated time was 15 minutes. I went off to get a coffee in the dental institute next door, after 20 minutes hadn't received a text message but decided to wander back, and the security guard confirmed it was ready. Picked it up after just a couple of minutes wait in the collection queue. All quite ordered, efficient and polite when I was there. Phew!
Mar 23rd, 2023

What's the point of having a phone number? They never answer the phone. Appalling service!
Jan 8th, 2023