Sushi Shimai

I have been to a lot of sushi buffets in London and this was by far the worst in terms of customer service. They explained that I could order max 6 items on each page per round and there would be three rounds. I therefore ordered 6 sushi items in the first round, and left some rice from the sushi on my plate as the uramaki was very big and contained a lot of rice. When I asked to order the second round (as they had taken the order sheet away while we ate), I was told I had to finish all the rice off or I would be charged 5. The rice was not worth 5 and the lady then proceeded to show me the menu of the uramaki which was 6.80 which was irrelevant as she was acting as if I hadn't touched it at all, when in reality I had eaten all of it but pulled some rice off as was too full. On top of this, when we ordered the fried vegetables, this turned out to be fried bean sprouts, carrots, and onions, and included no green vegetables. I also ordered a miso aubergine and this came out completely covered in oil, there was a pool of oil inside which put me off completely. Anyway, as I complained about this, the young waitress took these dishes away with great reluctance. Regarding the rice wastage, I found her extremely rude, considering we were paying customers. I found her attitude unhelpful and rude and she later went back into the kitchen and I could hear her complaining about us very loudly through the door. The whole situation made us feel very awkward and uncomfortable, and I can truly say it is the first time I have been in a restaurant meal and felt incredibly unwelcome and uncomfortable. Plus sides are that the salmon sashimi slices are quite big, and the service was fast (but the restaurant was empty at the time). Another thing I didn't like was that the restaurant staff started speaking in cantonese about us, which I can understand (as I am from a cantonese background). I found it incredibly unprofessional and they really did not make me feel like we were paying customers there. After the uncomfortable encounter we left very quickly as the atmosphere was now rather unpleasant for us. When the bill came they had put on the service charge which I was surprised at due to the obvious unpleasant experience we had had. Anyway we quickly paid it and left as didn't want anything more to do with this restaurant.
Apr 30th, 2023

My go-to sushi place in London! It can get quite busy during dinner periods especially on the weekends so worth calling and booking (though I see both waitresses going back and forth in the restaurant so they might not pick up on first ring) Ive been to Sushi Shimai with friends and alone. If youre hesitant, their A La Carte menu is 50% off for lunch so definitely worth trying out their food over lunch! Note that some of their pervious ads on social media have their old pricing. Yet for the quality of their rolls, the miso aubergine, and their deep fried oysters - the all you can eat buffet is worth for the variety! First three photos are from lunch and the last is from the buffet!
Apr 17th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 Recommended dishes Salmon Sashimi, Roll, Sushi More
Apr 3rd, 2023

Mar 31st, 2023

Fresh food, great service and very good prices. Have been here twice and both times it was great. Particularly recommend the miso grilled aubergine, tuna tataki and Salmon teriyaki. Quite pleased as well there are very healthy options like the sashimi salad and many vegan options
Mar 21st, 2023