John High Opticians & Audiologists Whitstable

I've used John High Opticians a few times. I found them adequate and a little expensive but wanted to support local businesses. This morning however I took in a pair of my wife's glasses that had broken across the frame. Having barely opened the case I was immediately told that they could not be fixed. I pressed further, whether they could not be fixed or that the company were not willing and after a minute or so of obfuscation the person I was dealing with admitted that their repair shop wouldn't be willing to do anything more than repairing a loose arm. I've since made further enquiries and found a number of places who would be glad to attempt the repair and have offered temporary solutions. All of the repair outfits I have spoken to agreed that John High were more interested in selling new frames than trying to help. I feel that I was lied to when I was told that the repair could not be done and I should not have had to press the issue to find out that the repair could be made and they were just unwilling to help. I will not be returning to John High for any reason.
May 1st, 2023

Lovely friendly staff
Oct 8th, 2022

Excellent service from Phil and the team. These guys are seriously on top of their stuff. Great hearing test and very informative and caring
Jul 21st, 2022

Amazing, friendly, informative service! I was very nervous but instantly put at ease. The lovely lady on reception was warm and welcoming and the Audiologist was fabulous, really helped me get a better understanding of my hearing issues and next steps. I thoroughly recommend this company!
Jul 13th, 2022

Friendly, efficient and reassuring professional. Also the audiologist explained everything that they was doing. I would recommend to anyone looking to have their ears tested here. And what a bonus too. This service is provided 100% FREE
Mar 4th, 2022