The Groom Room Hereford

While waiting to go into the vet today I witnessed a little dog (think a Bichon) being treated in an appalling manner in the groomers. It was very obviously anxious and probably scared but was treated with anything but kindness. It was being forced to do things it was clearly worried about, had it's head pulled around by the fur, grabbed around the neck with both hands so the groomer could stare right in it's face to tell it to stop, held very tightly by the holding strap round it's neck, yelped a few times, was panting heavily, forced under the drier it was most definitely worried about and all the while I could tell the girl was getting more exasperated and taking it out on the dog! Where was the compassion and kindness, where was the understanding that this poor little thing was scared. We leave our dogs at groomers in the understanding they will be treated with gentleness and respect, there was certainly none today for that poor little thing and I am so glad I don't send my dogs there! If it wasn't for the fact I was there for a vet appointment and had to be somewhere straight after plus the worry the girl would get even more annoyed with the dog I would have said something and then waited for the owner to turn up!
Jun 18th, 2022

Lovely staff and great results but nowhere to sit and wait.
Dec 22nd, 2021

Critical: Quality, Value
Dec 21st, 2021

Our Westie Rosie is always well looked after by Jess and all the staff. She looks lovely when we collect her even though she's not keen on going for a wash and brush up.
Sep 9th, 2021

They did a brilliant job with my dog fudge ...we will be back x
Jul 23rd, 2021