Gravells Kia Hereford

Hours
Chamber Rating
-
Julian Alder
Apr 20th, 2023 -
Christine Baker
May 1st, 2023 -
Richard Aird
Apr 30th, 2023 -
Pauline Davies
Apr 26th, 2023 -
Philip Davies-llewellyn
Apr 21st, 2023
Contact Info
- (143) 251-3700
Questions & Answers
Q What is the phone number for Gravells Kia Hereford?
A The phone number for Gravells Kia Hereford is: (143) 251-3700.
Q Where is Gravells Kia Hereford located?
A Gravells Kia Hereford is located at 11 Harrow Rd, Hereford, eng HR4 0EH
Q What is the internet address for Gravells Kia Hereford?
A The website (URL) for Gravells Kia Hereford is: https://www.gravells.co.uk/kia/
Q What days are Gravells Kia Hereford open?
A Gravells Kia Hereford is open:
Friday: 8:00 AM - 8:00 AM
Saturday: 8:00 AM - 8:00 AM
Sunday: 10:30 AM - 10:30 AM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 8:00 AM
Thursday: 8:00 AM - 8:00 AM
Q How is Gravells Kia Hereford rated?
A Gravells Kia Hereford has a 5.0 Star Rating from 123 reviewers.
Hours
Ratings and Reviews
Gravells Kia Hereford
Overall Rating
Overall Rating
( 123 Reviews )
Christine Baker on Google
Salesman Paul was brilliant in our purchase of a used Kia Sportage. Paul was without doubt the best salesman I have bought a car from, his knowledge second to none. Every question and there were many answered in a friendly professional manner. The purchase was seamless and easy with no pressure. The car was ready on the collection day and was immaculate inside and out.
Sadly three days later we had to return, the car had begun missing, within an hour of arriving unannounced we were driving home in a courtesy car. The service team did look at it immediately but the fault could not be located quickly. Ten days passed with frequent reports from the Service Manager Mark or Receptionist Tracey they would not release the car until they were 100% happy that the fault was rectified. This may seem a long time but they were in dialogue with Kia to ensure everything was perfect. They pulled out all the stops and were simply wonderful.
I lost confidence in the car and asked if I could part exchange for a different one. Paul once again was fantastic, no quibble about exchanging it at all. One week later we collected another Sportage with no issues at all.
This is a fantastic Kia garage with everyone working so hard to deliver excellent customer service, always going above and beyond.
Thank you Paul. Mark, Tracy and Alex the technician.

Richard Aird on Google
Richard Aird OBE
May 2023

Pauline Davies on Google

Philip Davies-llewellyn on Google

Julian Alder on Google
21/04/23
Have revised to three stars due to poor after sales support. A simple request for touch up paint for stone chips took 3 phone calls (with no returned call), and eventually revealed that the colour paint "Cityscape Green" is not available from Kia or from their body shop. Very worrying to think that it might be very difficult to get any scrapes repaired! Was able to order the exact colour from Chipex online however!?
In addition, they were not able to supply a space saver spare wheel, which there is space for in the well in the boot of the Niro EV, however I was able to source one from a company in Italy which was a perfect fit!? Very disappointing.