Vertu Volkswagen Hereford

After realising I had a tyre on my car 2 years older than my actual car within a year of purchasing it. after querying this the manager of branch is happy to allow this standard on used and approved cars, the age on a tyre which btw is now 7 years old. So make sure you check them before buying.
Apr 29th, 2023

I would seriously have given them 10 stars, we drove 3h to get a car from them, they have been so amazing and caring like no other dealership. To them its more than just a sale taking place, they support you financially, and emotionally making sure you make the right decision for yourself and not for their pockets. This must be the first dealership that dint ask me to write a review all 6 others told me to please make nothing less than 5 stars. Big shout out for all the effort and support from Jordan and Steven you guys are truly amazing and helped me so much every step of the way. it was definitely worth the long drive!!!! We will see you guys again!! Outstanding service!!
Apr 26th, 2023

Wonderful day. Cost a bit but worth it for peace of mind. Quality service. Phil Gladwin was ace with communication and advice. I will deffo use again. Just wish the service packages were a bit more affordable as they have gone up. Highly recommend
Apr 10th, 2023

Very disappointed. First time bought used car online and never again. By salesman words car in immaculate condition for 2019 reg. But received car with paint issues, all left side of vehicle was repaired, respray with defects.From bumper to bumper including door sills. Left wing not genuine ,Front bumper was in horrible condition;sand, bubbles, lacquer overlay and fixing bracket was broken what caused not straight gaps between panels. Rear bumper got some deep scratches too. Dealership accepted to partially repaint front bumper at the local bodyshop , very appreciated for that but after all actions car requires lane assist calibration which are cost 300 from my pocket. Also car had negative wheels alignment at the left side, steering wheel was tilted on left. Another 90 from my pocket. Door ambients light not working too. interior plastic under panel missing with footrests bolt. Managers said that car was signed by high standard approved cars department. But this is not level of quality what I was expecting from official VW dealership.
Apr 10th, 2023

Great customer service, provided the exact car that I needed and gave a fair deal!
Apr 2nd, 2023