Left Bank Canoe Hire

Still scratching my head about the perplexing start to this trip. Upon arriving at the venue to sign in our party was directed to a cafe on site to do this over the counter amid people trying to order breakfast. The staff couldn't find our booking initially so I showed them the confirmation email, which was clearly branded and carrying all the address and phone details etc. Despite this, the staff told us we were in the wrong place and had to walk to another venue over the river bridge. The other venue turned out to be a completely unrelated competitor who obviously had no idea why we were sent there. I phoned Ultimate multiple times before getting though to the same staff who apologised for "the mixup" and told us to come back. Walking our party of 12 all the way back again to the same cafe, competing with diners and now behind schedule, we tried to sign in a second time. The staff still had no record of our booking (again, despite an email chain and confirmation) but decided to take us on, though attempted to charge us almost double what was owed. I put that straight immediately. Generally just a bit chaotic and disorganised. The briefing to use the equipment was pretty lax, the waterproof barrels we were told were part of the fee were absent, but once out on the water it was an enjoyable experience.
Sep 18th, 2022

Great service, flexible bookings, would use again!
Jul 20th, 2022

May 27th, 2021

Positive: Professionalism, Quality, Responsiveness, Value
Dec 26th, 2020

pathetic !!! wouldn't even let us hire because one adult and 13 year old who both can swim and with life jackets and in a meter depth of water is a massive health and safety risk. faking pathetic
Sep 9th, 2020