Grangeford Asset Management

Stay away, they fail to send invoices and ask late fees!! Seems this company does it systematically. I never received the invoice for the land rent (150) and I got a notification from Property Debt to pay late fees of 1000. As soon as I received the letter from Property Debt I paid the land rent to Grangeford and tried to contact them to resolve the issue, since it was their fault I never received the invoice by postal mail. Unfortunately, they insist on their decision and I need to pay the equivalent of 7 years in late fees... I think they do it on purpose
Apr 16th, 2023

Grangeford attempt to recover exorbitant late payment charges on ground rent on behalf of their clients. These charges are outside the terms of the lease and shouldn't be paid. Hold firm! Their repetitive demands are a form of harassment. Check out Dunn House Investors on Facebook and message me. After a battle with them I prepared an application to the FTT for a determination but before sending it off Grangeford caved in and removed the extra charges. They clearly do not want their dubious actions to be challenged in the public domain!
Aug 12th, 2022

Appalled at Grangeford, currently in dispute with them over late payment of ground rent. They never answer the phone, don't call me back, don't have an answer phone machine, tried contacting them day after day for a 2 week period with no luck and when I did speak to the accountant she couldnt take payment of the ground rent and said somebody would call me back. they never did. I called numerous times after to make payment, no success. They referred me to debt collection agency without notification or even ringing me back to take payment. Genuinely lost for words.
Dec 3rd, 2021

Similar response to previous feedback. They are extremely poor. NO customer service. Heavy handed. They operate by threatening additional charges. Refused to accept a cheque payment despite previous payments being made by this method TO THEM! And failed to notify me that cheque payment was not accepted. Amateurs. Financial Ombudsman / Trading Standards next calls. Avoid them like the plague.
Sep 23rd, 2020

This company purchase freeholds and collect ground rents. During these current uncertain times Grangeford have added 'made up' late charges to our accounts for 2 properties we own. This is despite the fact we sent the company a cheque for the ground rent before the due date. Grangeford sent correspondence to say our account had still not been settled and so we responded that we had sent them cheques in the post. Grangeford then insisted they did not accept cheque payments (even though we have been paying the ground rent to the freeholder of these properties via cheques for the previous 10 years). I then explained that our offices are now closed/locked down due to COVID-19 so it would take time before we would be in a position to put a stop on the cheques and arrange payment by alternative means. In late April, once our accountant was unfurloughed, we managed to send the ground rent payment by bank transfer to Grangeford for the 2 properties. Grangeford have since then, added late charges to our account that are larger than what the actual ground rent fees! I have advised we are not paying this made up fees and Grangeford have responded by sending threatening emails. We will not pay the fees and we will take Grangeford to a tribunal. This company are trying to profit from the current uncertain climate which is sickening at a time when all businesses are having to be patient and understanding when chasing payments. Our accounts should have been placed on hold whilst the issues were being sorted!
Nov 22nd, 2020