Springfield Grange

My mother-in-law has been a resident here for 30 months on 'end of life care' & whilst the carers are hardworking, kind & efficient, the same cannot be said of the owners or the management. One of the photos, dated 27 May 2022, shows a photo of her taken when Horizon Care owned the home. It is on record that, when she first entered this home, permission was NOT given to take photos. Despite this, Portland have ridden roughshod over this & used the photo on their website! They have also massively increased their fees without notifying the bill payers. Absolutely disgraceful!!!
Jan 20th, 2023

The staff seem friendly and the place is always clean . The downside is booking a visit is not the easiest. Contacting the home is virtually impossible. Getting a response for problems is standard answer we will investigate 4 months later still waiting for a response. Mums glasses, Hearing Aids, Wedding Ring and some money all missing with still no answer. Paid for her hair cutting and nails still not done yet. So I wouldn't recommend this homebto a do
Nov 28th, 2021

Excellent staff team. Nothing is to much trouble for them Very very impressed with the care given. Cant recommend highly enough. A proper home from home
Apr 16th, 2020

Springfield has a great and friendly atmosphere as soon as you walk in the doors. The residents are always happy and looked after. The dementia unit on Rowan is unique in the way they make the residents feel at home.
Mar 19th, 2020

A wonderful care home full of amazing, caring individuals. They really go the extra mile to make sure all who live and work there are happy. The staff engage the residents in lots of different activities and even hosted a fabulous party for a special occasion - they really are a very special staff team! Nothing is too much trouble and they should be very proud of what they have achieved in such a short space of time.
Dec 26th, 2019