Express Vending Ltd

avoid avoid avoid !!!!! i have had a machine out for 2 months, took a month of asking for an account manger to call me before they did. still nothing. i am now paying stupid amount of money for 2 coffee machines that i cant use and losing a stupid amount of money by not selling coffee. since they were taken over the service you get make ryan air look amazing
Apr 15th, 2022

Second time using the vending machine and I am not shocked. The item is out of date by 3 weeks! This happens every time. AVOID
Jan 5th, 2022

We have their vending machines in our offices. Most of the time they don't work, either the payment process or the machine itself. It has now several times taken the money but not provided the drink that was supposed to be bought. Getting in touch with them is also very difficult, the machine has a phone number or link to website... But really you just want the machine working or a reimbursement automatically. Do not recommend buying, you'll spend more time calling them to fix it then actually getting the desired service.
Dec 25th, 2021

Disgusted - charged me 5 for a frijj chocolate shake. Never ever use
Dec 17th, 2021

Contract terms designed to benefit the supplier and confuse the customer. I have inherited contracts with this company. I can echo other comments about hidden costs and charges. The hire contracts are separate to the maintenance contracts and - most importantly - have completely different terms. Once the fixed terms are over one set have a 1 month notice period whereas the other have a 12 month rolling contract with notice needing to be given 3 months beforehand otherwise the auto rollover kicks in. Basically if you are not careful you can end up paying for maintenance on machines you've given back (or want to). All this is buried in the small print. I cannot recommend you deal with this company as a result. Everything they do is in their contract terms i.e. it's perfectly legal, but I value clarity in my dealings with suppliers and this just doesn't pass the test.
Sep 9th, 2021