Top Plumb Ltd

Positive: Professionalism, Punctuality, Quality, Value Services: Water tank installation, Water heater installation
Oct 10th, 2022

Fantastic service, a member of the top plumb team (Kevin) was in the area and so made the repair within a few hours of the request. Kevin was professional and friendly. I will be contacting Top Plumb again i am sure.
Sep 29th, 2022

This company installed a new boiler and came back after a week to fit a part they had forgotten. Over the next six months we repeatedly asked for help to diagnose and correct a major malfunction. The company did not visit but told us many times that we should have all of pipework in the house replaced (it was working perfectly) and learn how to use the controls properly (we had). They eventually asked us not to contact them again. Finally another technician diagnosed that our problem was caused by Top Plumb joining the pipes to the boiler in the wrong order and he fixed it. Whilst anyone can make a mistake, we found this company's approach to customer service unacceptable and cannot recommend them. Service: Heating system repair
Sep 26th, 2022

Right from first contact the team were helpful, professional and welcoming. All communication was really clear, simple and easy for me to understand what the issues were, the options I could choose and then there were clear and simple prices and next steps. My daughter has leukaemia and was having a tough day when they turned up and they couldnt have done more to accommodate us all. We had some issues, as with anything, and at every stage it was well communicated and helpful. Cant ask for more. I just found the whole experience simple, friendly and like we were in good hands from start to finish. Heating, rads and shower is perfect now, thank you! Services: Plumbing pipe repair, Heating system repair, Water heater installation
Sep 16th, 2022

Top Plumb has replaced my old boiler with a new, efficient model that is hydrogen-ready and can work with a heat pump. They have worked hard all week. Handled all the unexpected problems that inevitably come up with professionalism, speed and expertise. They have been easy to have in the home and have been considerate of us as they do their work. I'm especially impressed with how well-versed they are with eco-friendly heating solutions and appreciate the time Andy's spent to explain to me the best ways to upgrade our home. I would highly recommend Top Plumb to everyone!
Sep 11th, 2022