Bottle & Basket

Absolutely horrible experience returning an Amazon item. Store owner said they dont provide a packaging bag and that Amazon and Hermes are bullshit. Stop offering this service then.
Mar 12th, 2023

Jun 30th, 2022

If anyone shops in Bottle and basket in Apsley, make sure you check the use by date on food products! Returned an item today that was out of date (purchased on sunday) only to be accused of buying it else where and for trying to pull a fast one (item only cost 2.50 ). The man in the shop then started shouting at me and was for some unknown reason, extremely argumentative and aggressive towards me. Terrible, disgusting behaviour to be honest. I should be able to return OUT OF DATE food without abuse like that. Shocking.
Jun 22nd, 2022

Dec 29th, 2021

I had to collect Amazon package as the open-air lockers were full. The owner/ cashier approached me without a mask. (I'm clinically high risk) I quickly gave him the paper on which I'd written Amazon, the code, and my name. He looked around various places, asked my name(it's on the paper) held out his hand a couple of times(to look at my phone?). I said the code is on the paper in his hand. He asked, Amazon? Yes! He said he didn't have my package, beckoned the man behind to come to the counter (he declined saying to serve me first). He then found my package behind the counter. No screen, no mask, no room or notices about distancing, touching everything in the shop with the same pair of tight plastic gloves, seemed impolite and incompetent. I won't risk going in there again.
Feb 1st, 2021