Nationwide Building Society

Mar 21st, 2023

Wasted 10 minutes queuing to be served only to be told by the customer assistant that she was unable to process my request to close a savings account. So eventually I had to return in branch to close the account. And guess what these thieving merchant bankers stole 72 negative interest from the account. After depositing 20000 for 17 months I only got 19928 back. So I told the smiling lady to close my Current Account too and she said "you've been a customer for 20 years what can I do to keep you from leaving?" and I said "you can give me my 72 back"
Feb 22nd, 2023

Donna was fantastic , it's not even my local branch but Donna picked up an overflow call to head office from myself.Donna managed to sort out everything despite conflicting info being given to her from nationwide switch team .Donna was brilliant and a real asset to the company
Jan 23rd, 2023

Extremely poor unprofessional Customer Service. Had to visit branch with ID owing to IT issue to complete an application. Person who served me stated a I looked like somebody. I didnt find it very funny. Maybe they need to improve their ice breaking skills. The branch compared to the old branch is a lot bigger and looks very clean and welcoming. After this experience I would avoid this particular branch. Never had any issues where the old branch was located, staff were knowledgeable, fast and professional.
Sep 6th, 2021

Absolutely lovely new branch, very spacious and modern. Every member of staff we have met has been friendly and helpful, especially today Donna explained the machine cash deposit method. Thanks.
Jul 16th, 2021