Halifax

I've been with this site for over 25 years it used to be excellent customer service, lately i found since covid few individuals have got above their selfs, very rude not welcoming place.Few time's i dreaded going in cos of those individuals.
Aug 20th, 2022

Absolutely vile. I had a member of staff phone me up, gave me mis information. She was that arrogant, she tried telling me that the Halifax website in front of me was wrong, also the manager in the telephone fraud department & 1 of the most proficient and helpful staff I've spoken to were wrong. I've had to endure over 30 calls over the same unresolved issue in the past 8 months. It's about something that didn't happen. She didn't know how to do her job or about Halifax policies. She shouldn't be allowed to speak to any customers without months of re training. She argued with me about a phone call she wasn't party to. She shouted "LIST-EN TO MEE". I'd listened to enough of what she had to say. It was absolute nonsense and the opposite of everyone else said and the internet.
Sep 6th, 2021

Have been with halifax for a long long time many years ,but as myself and my wife will not be paying 17 for you to handle MY money now that both myself and my wife have reached 71 we are not covered with travel insurance . The account is not worth it fortunatly there are 2 banks that will offer us inclusive travel and AA coverage .these are coop .and barclays , reach 70 + they do not want you .
Oct 12th, 2020

Great customer service and a friendly welcome.
Apr 22nd, 2020

Dec 15th, 2019