Castlegate Tearoom

went this afternoon and ordered 1 tea ,1 coffee and 2 scones, paid and sat waiting drinks arrived, no scones had to ask ,I had finished my drink before only 1 arrived again asked for the other scone eventually arrived no cream was told kitchen just whisking more that never arrived very poor service felt ignored and will never go again
Oct 2nd, 2022

Now called market grill, very good steakhouse
Sep 19th, 2021

A group of 4 of us ate once here on 7th October, food was ok-ish across a basic cafe menu. We had jacket potatoes, water, wine and two beers. We returned the following day 8th October for lunch after a long walk to be told that the family group I was with (6 + 13 month old infant) could not be seated together due to it being, 'the law', despite us being a single family support bubble. We didn't continue to challenge but instead asked for tables close together and were then seated, next to one another on tables of 2 with a 2 foot gap between each. Upon being seated we removed our face coverings and started to discuss what we were planning to order, we were then told that we had to keep our face coverings on until we had food or drink on our table as this again was 'the law'. This had not been enforced the previous day and we have never had this level of pressure to keep masks on until food / drink is served in any bar / restaurant / cafe since lockdown began. We had a lovely 4 day break in Helmsley as a family of 6+1 infant and this experience at the Castlegate Tearoom was the only negative of our 4 days. My recommendation to them would be seek to understand their customers situations before challenging, understand the law before quoting / enforcing rules and take a leaf from your neighbouring competitors....they are a lot more relaxed and friendly and now also 78.14 plus tip richer.
Apr 23rd, 2021

Feb 13th, 2021

Food was lovely. Staff were good. Would have felt safer if there were a few less people seated outside but that's just me being over nervous. Beautiful gardens too.
Feb 11th, 2021