Hedge End Medical Centre

The system is just broken. Elderly people cannot get the appointments they need. No more blood tests can be done here which means trying to arrange to get to the hospital in Southampton. This you have to arrange yourself as well because the surgery cannot do it ...Once the blood test is done you have to then try to guess when the surgery gets the results back in order to call them up. Then you have a confusing conversation with the receptionist where they try and tell you what the results are in values rather than discussing actually what this means for your / your children's health with a doctor. It is just a shambles and means that the A&E system is being further overrun as patients cannot get the care they need from the surgery. It is really worrying to be ill or need medical help at the moment.
Mar 28th, 2023

Great staff members, not enough parking spaces.
Mar 22nd, 2023

Receptionists are despicable, Refusing to see a 9 day old baby because have decided we are not in catchment and have de registered me and my wife without notice. disgusting.
Mar 17th, 2023

Quick respond through e consult.
Feb 23rd, 2023

We joined HEMC in 2021 when we moved to the local area. I know everyone has different experiences but this surgery had the best reviews at the time so we went with them and tbh we're so glad we did! The care myself and my husband have received from here has been excellent (we are comparing it to previous experiences at other surgeries!!) and despite the long phone queues, they always try to help the best they can. The receptionists aren't always happy but im sure they get a lot of stick off of other patients who arent happy but we all need to remember they are human too and are just trying to do their jobs so i honestly take my hat off to them! I love the new way they do the triage for on the day appointments and have always been called for an on the day after ive submitted my e-consults or got an appointment when the econsult has told me to ring for one! Not once have i had a bad experience! And they were the reason why my husband's cancer was caught early enough that it didnt spread and the reason why he had the tumour removed within less than 4 weeks of first finding the lump! Cant thank them enough!! Plus we're able to get routine appointments within a week of contacting them. At previous surgeries we've had to wait up to a month!! Honestly, if you're not happy with the way things are done here then you need to go and try other surgeries as i guarentee you'll be back quick enough! They really are great at HEMC and they've helped us with any queries or concerns very quickly! Cant recommend enough!!
Feb 20th, 2023