Virgin Holidays at Next, Southampton Hedge End

completely lost their way- this company used to be my go to automatically but now can follow simple instructions- dates given and we were quoted....we think that's OK....then it comes through and dates are wrong. Time to find a new TA I think
Jan 17th, 2023

Very dissapointed with Virgin holidays Southampton. We recently visited the branch to potentially book our honeymoon. We were looking to go to Mexico but had some questions about covid restrictions as one of us is not vaccinated. We were advised instantly that it was impossible as Virgin AND no other airline flew direct to Mexico. we would have to fly to America first (who would not let us fly due to their covid restrictions). After speaking with other travel agents we have found out this was a lie. We don't know if we were told this in an attempt to put us off going to other travel agents but we found this quite sly and have lost faith in booking with Virgin because of this.
Dec 14th, 2022

Visited to check details about a holiday we booked on the Virgin website. Staff were really nice. It can get very busy though.
Aug 14th, 2022

I am now using Virgin Holidays in store booking as customer service booking via phone is impossible.
Jul 28th, 2022

We went to Virgin Holidays in Next, Hedge End, to enquire about a holiday to Disney World Florida. We booked the appointment online and just happened to get the lovely Jen Lea as our advisor. We had done a little research online, so we knew what most things would cost us individually but we wanted to see what the cost would be though a travel agent. We were absolutely blown away not only with Jens knowledge but also her enthusiasm about all things Disney! We loved the random little facts that she shared with us and genuinely feel that she cared about making our holiday magical. She found us the most amazing deal and we were shocked by the price. We were then even more surprised when we had a call the next day to say there was a black Friday sale! We decided to go for it and book the holiday but we needed to make a slight change to our dates. Unfortunately by this point Jen had gone on a rather lovely sounding Disney Cruise so we couldnt book through her in the end. I hope that her superiors still acknowledged her contribution to booking our holiday though, I genuinely dont know if we would have booked through Virgin if it werent for the service that Jen provided! Would HIGHLY recommend!!!
Nov 19th, 2021