The Hot Tub Man

"The Hot Tub Man" came highly recommended after poor communication and lack of customer care caused us to cancel an order we had initially placed with another supplier. Enter Jamie and his team. From the get go we were made to feel that our requirements mattered starting with the excellent help and advice given at the showroom with David. We had concerns about the installation due to the different levels of our garden however after a site visit Jamie completely put our minds at ease. The day after our hot tub arrived from America it was delivered directly to our home the following morning where Jamie and Sean were waiting for it. They carried out the installation in an extremely careful and professional manner. Full working instructions were relayed to us and in just a couple of hours the hot tub was up and running. Jamie and Sean also went through the maintenance options and let us know we could contact them at any time with any problems. This whole experience was an absolute joy with true old fashioned customer service which is something not often seen anymore. Many thanks from two extremely satisfied customers. Carol and Steve White.
Jun 26th, 2022

Just this week we have had a hot tub installed by Jamie and his team. Thank you so much for the time, care and answering our many questions. A seamless experience from start to finish. Thank you.
Apr 14th, 2023

Amazing service from first email to call out. Professional and explained the issue with the hot tub and options. Very reasonable and competitively priced. Will use for all service needs going forward.
Mar 29th, 2023

Great local company, just had my hot tub serviced by Jamie, ready for the new season ahead ! Thanks!
Mar 23rd, 2023

We've had our hot tub installed by Jamie and the team around a year ago now. Everything has been fantastic and we've had a great experience throughout - but here are some highlights: 1/ Jamie's professionalism, transparency and organisation are second to none. Always friendly, clear about what will be done and when and then executes the job flawlessly. I'm so pleased we bought through The Hot Tub Man for the aftercare as opposed to some of the competitors we were considering. 2/ We had a small issue with motor whining around 6 months after the tub was installed. This was a manufacturer defect which was responded to, identified and resolved very promptly and all within warranty. Sure you don't want this to happen at all, but Jamie and the team resolved it very quickly and without a fuss. Couldn't ask for more. 3/ Running Costs - Something all potential owners are nervous of, and before purchasing Jamie assured us these would come out around 1 a day, including chemicals. After a full year, for our tub, usage and energy rates this is absolutely spot on. We've seen an increase of ~10 a month in our electricity bill and the chemicals aren't too expensive given how little need to be used each day. All of this to say I couldn't recommend the company more and am very happy with all of our experiences after 12 months. Great job!
Nov 3rd, 2022