Hedge End Service Centre

Could ask for more helpful and friendly staff
May 1st, 2022

Apr 27th, 2023

Excellent service from HESC. First time customer and will be using them the next time I need some work to the car. The experience was made even simpler by Mark at the service desk who was very informative, helpful and keep me fully up to date on any issue/repairs required. Service: Auto maintenance
Nov 13th, 2022

I experienced pleasant service when I spoke with people on the phone and in person. However delayed delivery of parts meant they kept my car for a week waiting on hose for coolant. They promised it'll be done same day as MOT/service on the Tuesday, then it was the Friday, then the Monday. It caused me a lot of stress to arrange a hire car for my family weekend bits. IMO they should have confirmed availability of parts before promising to do it, rebooked me for another day when parts were delivered, and preferably not have my car taken apart so I couldn't use it while waiting for the part. The hose that needed replacing didn't fail the MOT so I'm unsure why it was necessary to put me through this. I wasn't offered a partial refund or gesture of goodwill. When I asked for one, they wouldn't. I was perfectly amicable and I received professionalism. I'm just salty because it's unfair I pay the price for their, or their supplier's, problem. Actions speak louder than words! They cost me 200 to hire a car for the weekend. I won't recommend or reuse.
Oct 22nd, 2022

Oct 2nd, 2022