Ackroyd Legal

Chose the option for the Wills dept 3 times, each time the call was ended after a few rings. Then chose the option to speak to receptionist. A voice message said that they cannot accept any more messages as the mailbox was full.
May 1st, 2023

Used for selling my late Mum's house. Probate sorted years ago, now time to sell. One Conveyancer there started my case, and I had to PUSH PUSH PUSH / CALL / EMAIL - A LOT (Can you tell by the capitals?) Then a different woman conveyancer got involved, and she was 100% the best thing that ever happened. She was proactive, courteous, took calls, even chased me for things. Since Laura was put on my case literally everything started moving - she was an absolutely incredible. A lot of solicitors do work at their own pace it seems, however Laura was an exception. I'd have no hesitation in using Laura again whatsoever.
Apr 26th, 2023

I am not a client with them but I am purchasing a property and the seller is using them. They have been incredibly unhelpful and very vague with their answers to our queries. The only information you get is what the seller themselves can provide. They will not look into queries and take action if the seller does not have or know the information (which happens as we are not experts in this, they are!). I would not recommend them and feel bad that the seller is wasting their time and money on them. Update: they can't even exchange contracts on the phone within the same day after talking to their client! Honestly stay clear! I also read on glass doors that they make their employees write fake 5 star reviews! Please be aware of these ppl!
Mar 17th, 2023

I dont feel I had good service and would not recommend this firm. They drew up the wills for my late father and his wife, and when his wife passed away my father appointed them to handle her estate. It was a straightforward transfer of her assets to my father and my father made it clear from the outset that he wanted it completed as soon as possible. Although it was Covid there were unacceptable delays and it was a huge cause of stress to my father who by then was ill himself. Despite writing to say they were now going to get on with the main administration of the estate 6 months passed with absolutely no action and it was not until a chaser letter was written that things started moving again, commencing with a further invoice of course. It was very frustrating to be changed for every telephone call, email or letter and my father passed away more than 2 years after his wife and still the estate administration had not been completed. I ended up taking on the final two tasks myself so we could finish with Ackroyd as soon as possible.
Mar 14th, 2023

UPDATE: This is still outstanding!! One of my friend has also told me Ackroyd's were chosen first as solicitors and almost everything ended up collapsing because of the way they manage or rather not manage and sit on things. My friend made the right decision in time to go elsewhere. I have moved in almost two months ago and papers are still not sorted... That kinda sums up the bunch you deal with. Rubbish, just can't get a response out of them. 15 days after completion of purchase and management company has still not received presales paper proving ownership. Where did they even send it? Without this, I cannot get in touch with them. I have 30 days to do this from completion, otherwise I get charged. 15 days have already passed. So what now?!?
Jan 16th, 2023