Glen Dimplex Heating & Ventilation

Avoid to buy product from Burco because here GDHV team doesnt want to help you even under warranty terms. Waited 6 weeks to repair and useless engineer comes without tools & spares and sometimes doesnt find parking to park. Even sometimes engineers are not find address in Google map or Royal Mail postcode finder and blame Google map to find it or their corrections. Wooowwwww what a joke here.
Mar 10th, 2023

been trying for a number of weeks to have a fire fixed that has never worked , last week was promised an appt and an email to have this fixed not a work back i have tried to contact them again to arrange an engineer told i would get a call back nothing . we have had two appointments where no one turned up spending two full days off work and for a no show. sitting with over 800 worth of a fire thats not working and never has . really dont know what to do now .
Apr 18th, 2023

My OPTIFLAME fire SQUEAKES which is so annoying Tried to get help. NOTHING.. Tried to get help. NOTHING DIMPLEX get rid of this service company or go under. They are rubish
Apr 16th, 2023

Shitplex Mont Blanc fan - will not provide diagrams of internals so I can reconnect a damaged cable - rude customer service and apparently 60 fans are irreparable / consumable items 0/10. They have a document online admitting they have had an issue with this wire and have had fans sent back for testing but still no diagrams???? Shitplex - fan was 4/10 when it did work
Mar 25th, 2023

Avoid & avoid using this people and call centre person Molly is totally useless who not logging my complaint yet after 5 weeks and doesn't even care about complaint means. I am stuck with bruco hot water dispenser and can't find any help here including warranty. Shame on this company and companies who gave them jobs for dealership. Again very bad service mines zerooooool
Mar 14th, 2023