Mountain's Abbey Parks Farm Shop

I have just stopped here, part way through a very long journey. I needed a snack, stretch legs, visit the toilet and pick up a few bits for my SC holiday in Norfolk. I entered the shop and asked where the toilet was the comment was "It's only for customers" in rather a harsh tone. I said I am a customer and she said it's not for the public( I definitely got the impression she didn't believe me). I explained I fully intended to buy food and she said, " You buy the food first and then you get the code". I selected a few bits and spent 13...as I needed the toilet I couldn't browse as intended. I got my code, which was on the receipt and asked the lady at the till if I could leave my bag with her as I didn't want to take food into the toilets with me. The toilets were excellent. I left the toilets and picked up my bag. I was still feeling a bit hurt by the seeming inference that I wasn't going to buy anything and having to prove it. In frustration and embarrassment at not being believed I decided not to purchase anything else...some of the lovely looking meat, a drink or anything to eat and left the premises. I have just looked in the bag and discovered that an item I had purchased is missing!!! Just adds insult to injury, clearly somebody helped themselves whilst I was in the toilet. I don't think I will be stopping here on my way home. I have given 3 * due to the lovely toilets and the beautiful looking food...but customer service!!! I do understand they don't want lots of people using the toilet but it's on a main road, not a shopping centre, and most of the people probably stop for a refreshment break and would, in addition, buy some of the lovely produce, so surely not a problem. Perhaps having a code but giving it out to anybody who asked would be a good compromise. I hope this is taken in the way it is meant...not a rant just a description of what happened and how it made me feel. Update - thank you for your response. I will be interested to hear if anything is seen on the CCTV. It was the lemon drizzle shortbread that was missing. I must admit I was surprised that it seemed that I was expected to take food into the toilets with me.
May 3rd, 2023

What a find! Were in Boston for 3 days, each morning weve visited this place for a breakfast bap. The staff are super friendly and the food is hot and fresh - our doggies also enjoyed the sausages :) We actually went into the farm shop to get some dinner stuff as well and the yellow belly pork is an absolute must! Highly recommend!
Apr 30th, 2023

Apr 30th, 2023

On my way home from the weekend away in skegness we come across this wonderful place got some fresh Bacon and sausage to take home I will be back soon thanks to all the staff
Apr 18th, 2023

What an amazing place ...food and everything looked amazing but i just missed out on hot food ..closes 1530
Apr 17th, 2023