Ingrebourne Medical Centre

Very disappointed about the service provided by this medical centre.After several attempts to make an appointment,either morning or evening,always on long queue to wait up to 40 min.then they will hang up,however i manage to speak with Dr.Kaw over the phone as i was concerned about my little one (4m)not feeling well,he decided to place her straight on antibiotic without even checking on her,listen to the chest and back before making any diagnosis and prescriptions. I was not happy and i have requested for her to be examined first,he said he cannot see her without an Negative Covid19 test result first.Seriously is absolutely ridiculous and not safe. I had to spend quite good money to go through a private doctor. However I will take it further,as is not safe for a baby to be misdiagnosed and just to be given unnecessary treatment without to be examined and checked,so what role they play if a Gp doesn't care about his patients especially being so little and vulnerable.
Apr 2nd, 2021

Best Dr surgery ever so helpful always get appointments Dr even phones to check and gives best advise and treatment all staff are polite and helpful the nurses are also amazing with both my children when they have seen them for all there injections so glad I changed to this surgery
Sep 16th, 2022

Now left the surgery and will miss the excellent nurses who take time to deal with you and the care they give you and always seem interested in their patients. Unlike the doctor, all he wants to do is to give medication out without even being bothered to see you. He did not even bother to tell me there was a physio at the practice even though he told me he had referred me and for 2 years I was paying to see an osteopath every week. I only found out when I saw the nurse and she dealt with it. Absolutely disgusting. Now have a decent doctor.
Jul 4th, 2022

Absolutely appalling! Can never get an appointment and always on hold for at least 40 mins!
Feb 10th, 2022

Appalling service! The receptionists are very rude women who are probably tired of their job. Unbelievably, utterly, shockingly rude!!! Youre kept on hold for an hour only to be rudely told no one forced you to keep holding on but you cant be seen. And even when you do get an appointment, you have to stand outside in the sun, rain, wind and cold, no matter how sick or infirm you are, until the doctor or nurse is free to see you. Sickening!!! The nurses and physio are the only ones who seem to like being there, everyone else especially the front desk cant be bothered to be polite, courteous, efficient or reliable. The place needs a complete overhaul, changing the chairs and putting a lick of paint wont do. You need to change the PEOPLE!
Jun 20th, 2021