Bright & Beautiful Romford

Service: Deep clean Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Mar 1st, 2023

Positive: Professionalism, Punctuality, Quality Services: Standard cleaning, Deep clean
Feb 25th, 2023

Claudette and her team were hired to deep clean my house. They did a very impressive job. Worked extremely hard all 5 of her team including herself. When my family returned from holiday they thought I installed new windows and blinds because Claudette and her team cleaned them so very well made them look brand new!! My family were so pleased with the areas they cleaned, places like where normal people wouldnt imagine of cleaning. We would definitely recommend Bright & Beautiful for anyone considering hiring a cleaning company. Thank you so much for your hard work, friendliness and trust.
Feb 23rd, 2023

Hello, I would like to share a feedback on Bright and Beautiful, Romford after being with them for almost 1.5 years. Hope this feedback highlights all the issues I have faced with Claudette. This will help other people to make an informed choice before hiring this money-minded, unorganized and dishonest agency. February 2021 A lady called Claudette (franchisee owner) from Bright and Beautiful of Harold Wood/Romford branch paid us a visit and gave us a quote for our moderately small 3 bed house. She was looking very desperate and gave us a quote after a very hard negotiation. For the rest of 2021, I would like to summarize the we had to go through the below issues with them constantly and it was a constant pain to deal with these people. Claudette comes with the cleaning staff and micro manages their work. She forces them in the end to just rush out of the house even though work is incomplete We needed to supervise them in every visit about the cleaning and they had to be told off. No mopping of the floor, no cleaning of kitchen island, spots on the bathroom, etc Irregular time of arrival, no schedule. Each time they were coming was different time of the day ranging from morning 9:30 am to 3 pm in the afternoon. This used to be very inconvenient. Half done and half cleaned jobs clearly show the half-hearted work they do. We tried to balance things on good note by regularly offering Lucozade after the work, chocolates and greeting cards over Christmas but nothing helped. We were recently told to clear the small toys before they arrive. I thought this was also part of the cleaning in the beginning. Claudette had promised a 1 hour of ironing came free of cost when we hired them. We did not utilize this for a year and now she is telling that it lapsed and used in their work. They increased the monthly fees of 25% recently in February 2022. I was surprised at the audacity of these greedy people and especially Claudette last week when she realized our house was suddenly too big to clean so they want to increase the fees by another 40 percent. Clearly, Claudette is trying to take advantage of our current situation. My wife heavily pregnant and we have a 3 year old at home. Her timing could not have been better than this. Who on earth will justify the greed of money for Claudette? We are not bowing down and have cancelled the contract with her with immediate effect. This probably explains why no on seems to hire them. We know at least a dozen of our local friend we recommended them to. No one seems to say good things after the first couple of meetings. I sincerely hope no one else to fall in for these money minded people and this is why I am writing a detail and systematic review. I will advertise this review at all the portals to bring this issue up. For any further info, please do not hesitate to get in touch with me. Service: Standard cleaning
Aug 1st, 2022

I have been using Bright & Beautiful for about 3 months and I cannot fault the professionalism and commitment from all involved. I first met Claudette when she came to assess what was needed and I was struck by her enthusiasm and dedication. It started with a deep clean when about five ladies turned up with all the tools needed and immediately set about the job in hand. After they had finished I could hardly recognise the place. Since then a team of three ladies turns up every week and when they leave my house is spotless. To me it was just a case of running the vacuum around and dusting what I could see, but obviously it is more than that and the ladies from Bright & Beautiful always leave the place looking immaculate. I cannot praise them too highly for their work and I would recommend Bright & Beautiful to anyone who wants their house cleaned professionally and with little fuss. Services: Standard cleaning, Deep clean
Jan 15th, 2022