Europcar London West Skyport

0 stars. Customer service is shocking and rude. Go elsewhere to hire a vehicle. We are motability customers and our car was involved in an accident so was supplied cars from here. Supply dodgy cars second car thats broken down and RAC has come out. Now leaving us without a car. Dodgy Dodgy Dodgy. Trading standards will be in contact as I have reported them.
May 3rd, 2023

AVOID - Scammers. Used this company following an insurance claim, and though their speed of vehicle delivery was more than acceptable, I had an issue with their service. During the rental period, I had unfortunately run over a screw of some kind, and I called the service team and they assured me that this was free to fix at my local Kwik Fit, which I arranged and fixed. Subsequent to returning the vehicle, I was charged 160 for a mediocre and cheap Chinese brand tyre (probably worth 60 with fitting) without notice. When I challenged this, they said that no phone call with a free fix ever took place - why would I have gone to Kwik Fit specifically then? Then I challenged this and asked for all call recordings, and conveniently, this specific call was left out, which I am pretty sure is against my GDPR rights. It's been 6 months since I questioned them for leaving out that call and still have no response.
May 1st, 2023

Great staff here going above and beyond to help out. Never rented a 3 year old vehicle before but that's not their fault, it's a corporate thing I guess. Will definitely recommend these guys!
Apr 29th, 2023

Well done to Ms Anita the manager at the branch the very caring, supportive and extremely professional. Amazing service her and her team.
Apr 15th, 2023

Mar 3rd, 2023