Heathrow Airport Terminal 4 Car Park - Hounslow | APCOA

Totally dishonest and corrupt company, drop off zone at Heathrow is not clearly signposted as to how to pay.
Mar 17th, 2023

What a rip off. They take your money and then send you a parking fine. If you contest it and lose, they then charge you the full amount. Go to the short stay carpark its cheaper.
Dec 14th, 2022

Company in charge of drop-off zone. With the greed for more money, dressed up under so-called sustainability; the airport that not just suddenly starts charging for drop off, but also APCOA sends penalty notices without clear guidance to the drivers on how the system works. Not even open to listen feedback in PCN appeals, they are trying to justify themselves to earn more money.
Oct 29th, 2022

I had to cancel my parking via Heathrow Parking. The email confirmation said I would get the money refunded within 5 working days. 2 weeks later - no refund. Contacted them yesterday, they request some information I have now sent twice. Each time they had another excuse, why they could not accept my information and therefore they will not investigate why I had not received the refund!!! Have you ever heard something like that? When calling again their employee first said he could not fine any communication from me and that there was no information on the system. When querying this further he acknowledged he already had some of the information, so clearly he lied the first time. I have the impression there is zero willingness to resolve the issue. I requested to speak to a superior and was told no one was available, if I wanted to make a complaint I need to email!!!! How unprofessional is that? This sounds to me like a rogue company.
Apr 11th, 2023

Not a good company. Very dishonest. Issued PCN as there was a space between number plate which is exactly the same as on the car. I have a text to prove ticket was paid but appeal was declined as they are after more money. Avoid this company at all costs. They will issue fake parking tickets to get more money out of you. AVOID.
Nov 7th, 2021