Heathrow Long Stay Parking Terminal 4 Car Park - Hounslow | APCOA

Apr 20th, 2023

I had to cancel my parking via Heathrow Parking. The email confirmation said I would get the money refunded within 5 working days. 2 weeks later - no refund. Contacted them yesterday, they request some information I have now sent twice. Each time they had another excuse, why they could not accept my information and therefore they will not investigate why I had not received the refund!!! Have you ever heard something like that? When calling again their employee first said he could not fine any communication from me and that there was no information on the system. When querying this further he acknowledged he already had some of the information, so clearly he lied the first time. I have the impression there is zero willingness to resolve the issue. I requested to speak to a superior and was told no one was available, if I wanted to make a complaint I need to email!!!! How unprofessional is that? This sounds to me like a rogue company.
Apr 9th, 2023

nice and easy for airport and resonable cost
Jan 5th, 2023

Oct 18th, 2022

The automated parking payment is all over the place! I paid for my drop off twice in February 2022 on time but received PCN twice for unpaid use of drop off zone which was shocking! Challenged both and cleared but after 8 months they sent me a debt recovery letter for 150??!! Full payment and details of them were sent initially to them but now they are stressing me out for a payment which has already been done??!! Utterly disgusting and lack of responsibility. When I called to explain this the guy put the phone down on me!! You don not deserve even one star but I had no choice unfortunately thanks to Google rules!
Oct 4th, 2022