SystemActive

System Active just have zero customer support. In all likelihood if you purchase something from this company you'll get your item as expected, but if you ever need to speak to them to sort out an issue, then you'll just receive silence. I would be wary of spending any significant money with these people.
Oct 28th, 2022

Order a reverb which eventually turned up, so all good right? No, this hasn't really been a smooth experience. Ordered at end of April Got several emails blaming delivery delays on some internal issues Then these got sorted, but it was too late for Friday delivery so was asked for 30 for Saturday delivery But this was a mistake and Saturday delivery would have been for free Except nothing turned up on Saturday On Monday I got an order completed email Except I still got nothing delivered Emailed support... No answer No tracking information provided On Tuesday, more than a week after I placed the order, I eventually got the reverb... Really hope I have no issues with what I bought as from what I have seen I wouldn't trust this company to be able to handle the problem.
Jun 3rd, 2022

Thank you so much for helping me find the perfect computer for my son! After my initial inquiry, a lovely young man called Harrison, contacted me immediately with full details of a PC that will be ideal for my gaming loving 12 year old. All queries where quickly dealt with, and within the week, the PC had been ordered, built and delivered! One very happy boy in my household!! Harrison rang me up on the day of delivery to ensure that we were able to install the PC and be on hand for any technical questions I may have with regard to the installation. Once again, thank you so much for your help and expertise and will definitely be recommending them.
Oct 9th, 2021

I just dealt with Dean at Systemactive regarding the purchase of a VR headset. He was exceptionally helpful, and very knowledgeable about the product. I would thoroughly recommend this company
Jan 25th, 2021

Quite possibly the worse company I have ever dealt with. Failed to deliver my item. Then proceeding to blame me for not acting sooner even after I have explained at least twice that I was sick with a liver function issue. I sent emails immediately once I started to work out what had happened. So I am say here today after receiving yet another email blaming me for the position. But I am the customer that has been without the money I paid for the product, without the actual product, and some useless customer service guy telling me its my fault and hes working on it. You only need to do a small bit of research to see my case is not isolated. I would be ashamed if my company provided such a terrible service. But then I have standards. Clearly they do not. EDIT: The reply speaks for itself. The delivery company washed their hands of it, System Active clearly cant be bothered to do anything about it, so here I am the customer, still without my money, and still without the headset. Thats all you need to know. And by the way, regardless of my liver function issues. I still managed to keep emailing both companies to try and get this resolved. Incompetent is probably the best word. EDIT: over 6 months, no money, no headset.
Apr 30th, 2022