Heald Green Post Office

Bad customer service. Rude frosty counter staff. Asked a question replied in a patronising manner.
Jan 13th, 2023

Awful awful service. The owners have their young children working behind the post office and shop counter, none of whom speak clear English so very frustrating trying to communicate. Top tip - go elsewhere
Feb 5th, 2022

Excellent and professional staff, who helped me and guided me well to get my post to the right place. Thank you!
Aug 29th, 2021

Good staff
Feb 24th, 2021

If I could give ZERO starts I would! I called as I was chasing a tracking number, I was not given a receipt of a tracking number for my pre-paid return. My Father had returned the item on my behalf and he did not receive a return receipt - He asked and he was told, no thats it. And the person who picked up the phone, stated that they always give receipts - its process. I then said, So are you stating my Fathers a liar? a logical question in my opinion, as thats what it sounded like he was saying. He said was being rude and put the phone down on me, without any explanations. I called again, to state that he was rude for cutting the phone line, I just wanted confirmation if there is any way I could get a tracking number. He was then stating that my Father lost the tracking receipt because it was definitely given, when it was only returned yesterday. Why would my Father lie about a receipt? He was stating that he was trying to help me out, clearly he wasnt and that he was very busy. Service at this Post Office is terrible! I wont be using this Post Office again!
Dec 24th, 2020