Peloton

Booked a slot this morning at Peloton in John Lewis Cheadle with Hannah to learn about the Peloton bike in more detail. Hannah was fantastic at explaining the bike and app and spending over an hour answering my questions. I never felt any pressure to purchase and left the store to think about it. I ended up walking back in half and hour later to order my bike. Exceptional customer service and support!
Feb 24th, 2023

Brilliant, first class service all round from Shakila Ali. Very informative, knowledgeable, helpful & friendly. Would absolutely recommend both the bike & the service.
Jan 30th, 2023

Excellent service and advice.
Jan 22nd, 2023

Really friendly team, full of knowledge about their product. Trying out the bike in the store made such a difference and we are looking forward to our bike fit!
Aug 25th, 2022

We had an great experience dealing with Stephanie at the Peloton concession in John Lewis both prior to purchasing, during the process as well as aftercare. I had been looking into the bike for a few months prior and watched every possible review and one year on video. We werent quite ready to order the first time we went to store but there was no pressure to do so which I personally thought was great! We got a very detailed email with all the information we needed. When we did decide to order there happened to be a reduction in price on the website but we made sure to order from the store due to our experience dealing with Steph. The bike arrive and was fully set up for us, there was however a slight clicking noise from the emergency break when we rode so we called the store and they arranged for a replacement and co-ordinated it all for us which was slightly less smooth because we twice ended up having to postpone on the day of delivery. The delivery team and the team in store were incredibly understanding and excellent throughout.
Jan 31st, 2023