Vets Now Harrow

Vet services were good, but organisationally it was very confusing to deal with two organisations when previously we have only dealt with the vet practice at Wood Street. It is important to be told about costs up front, but there was a lot of (confusing) focus on what would be provided by Vets Now and what would be provided by Wood Street vets - when the pet is in pain and distress the care is the most important thing. It was also surreal given that the premises and some of the staff are the same in both Vets Now and Wood Street Vets. The process for making insurance claims also seem overly complicated, with two different claims using two different methods. We have used Wood street vet services for more than 20 years, partly because of the quality of care, and I hope that the organisational split for out of hours care can be streamlined so that the experience is less onerous for anxious pet owners.
May 1st, 2023

The vet was welcoming, professional in her manner which was reassuring, very caring and thorough towards my dog and friendly to me at a worrying time.
Apr 30th, 2023

Excellent care and kindness. Had to take cat here as emergency and they went above and beyond, they kept us informed of the formality of visiting them for the first time and were extremely caring and knowledgeable. I recommend them highly.
Apr 14th, 2023

My toy poodle decided to join in the delights of Easter eggs and ate half a chocolate egg left lying about by my grandson, knowing how toxic this can be to a dog I took him to the vet who administered an injection to make the dog sick, and empty his stomach. The little dog is now okay, but in trouble with me whilst the vets were very efficient and quite busy. I was happy with the service although 450 is a lot of money for one injection.
Apr 13th, 2023

They were easy to talk too & was waiting with a stretcher when we arrived. They dealt with our dogs poor health swiftly and was discharged within 18 hours. We were relieved to see him return to almost normal health in a short space of time, and will return to full health in the coming weeks
Apr 9th, 2023